Badminton Express offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned subject to a 15% restocking fee, less shipping charges, within 30 days from the purchase date. Unused products specifically means:
Rackets: plastic is still on handle, all stickers and tags are still in place as it was when new, must include original cover. All other items: must be in original packaging, unopened, and with all tags and/or stickers still attached. Any custom strung rackets are not eligible for return or exchange (pre-strung rackets do qualify, if they meet the above requirements).
All returns must be sent back to Badminton Express (buyer pays all shipping costs or must bring the item in person), insured, with a tracking number. All returns must be authorized before shipping back.
All defective merchandise can be exchanged for a replacement item. For all returns, the customer must contact us within the 30 day period for detailed instructions.
Exchanges can only be accepted for items that are in new, unused condition, with all original packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders that are in stock are usually shipped the next business day. Orders that require stringing require an extra day to process. Orders that are not in stock will take 5 business days before it will be shipped. Shipping will be estimated at 5-7 business days for U.S.A. order. Expedited shipping and shipping to Canada will be extra.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Badminton Express is not responsible for errors on the site, including, but not limited to: pricing, shipping, descriptions, etc. Badminton Express reserves the right to cancel orders in the event of any pricing error.